At Arte-official.com, we are committed to delivering high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, please refer to our refund policy below.

1. Refund Eligibility
Refund requests must be made within 14 days of receiving the product.
Items must be returned in their original condition, unused, and in their original packaging.
Certain products, such as custom or personalized items, are non-refundable unless defective or damaged.
2. Refund Process
To initiate a refund, contact our customer support team at support@arte-official.com with your order number and reason for the return.
Upon approval, we will provide instructions on how to return the product.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Timeline
Refunds will be processed within 7-10 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method used during purchase.
4. Non-Refundable Items
Gift cards and promotional items.
Items purchased on clearance or during special sales (unless defective).
Products damaged due to misuse or improper handling.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery.
Provide clear photos of the damage or defect to help us resolve the issue quickly.
6. Contact Information
If you have any questions or need further assistance, please reach out to our customer support team:

Email: support@arte-store.com
Registered Office:
Unit 2A, 17/F, Glenealy Tower,
No. 1 Glenealy, Central,
Hong Kong S.A.R