Effective Date: 23-12-2024
Last Updated: 23-12-2024

At Arte-official.com, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect
We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, shipping and billing address.
Payment Information: Credit/debit card details and transaction history (processed securely).
Technical Information: IP address, browser type, operating system, and browsing behavior on our site.
Communication Records: Messages or inquiries sent to our customer service team.
2. How We Use Your Information
We use your information for the following purposes:

To process and fulfill orders.
To provide customer support and respond to inquiries.
To send updates about your order and promotional offers (if opted in).
To analyze website performance and improve user experience.
To comply with legal obligations and resolve disputes.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: For website functionality.
Analytics Cookies: To track site usage and improve performance.
Marketing Cookies: To deliver personalized ads.
You can manage your cookie preferences through your browser settings.

4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Shipping companies, payment processors, and IT service providers.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of a merger, sale, or acquisition of our company.
5. Data Security
We implement industry-standard security measures to protect your information, including:

Encryption of sensitive data during transmission.
Secure payment gateways.
Regular monitoring of our systems for vulnerabilities.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

Access, correct, or delete your personal information.
Withdraw consent for data processing.
Opt-out of receiving promotional communications.
To exercise your rights, contact us at support@arte-official.com.

7. International Transfers
Your data may be stored and processed outside your country of residence, including in Hong Kong S.A.R. We ensure that such transfers comply with applicable data protection laws.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us
For questions or concerns about this Privacy Policy, please contact us:

Email: support@arte-official.com
Registered Office Address:
Unit 2A, 17/F, Glenealy Tower,
No. 1 Glenealy, Central,
Hong Kong S.A.R